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ICT Public Access Centers

Survey Objectives

The ICT Public Access Centers survey presents a mapping of information on the provision of Internet access by public access centers in Brazil supported by the federal government, particularly telecenters. The survey seeks to characterize various dimensions of telecenters, such as available infrastructure, services offered and institutional arrangements for their operation.

Survey Areas

In order to assess the main characteristics of telecenters that have received some support from the Brazilian federal government and identify the needs, difficulties, and potential for modernization and investment in this type of equipment for digital inclusion, the following characteristics are investigated:
  • Operating status;
  • Operating characteristics;
  • Information and communication technology (ICT) infrastructure;
  • Systems and applications;
  • Services offered to users;
  • Characteristics of user service;
  • Institutional characteristics.

Institutional Support

The survey receives institutional support from the Ministry of Science, Technology and Innovation (MCTI).

Methodology

In its last edition, carried out in 2019, the process for conducting the survey entailed collecting information through a census of all telecenters supported by the federal government. From an initial list provided by MCTI, procedures were carried out to identify and update the data from telecenters. In the second stage, interviews were conducted, and information was collected on the main characteristics of the public access centers investigated and their operating status.